PAW-SITIVE Guarantee
At PawPuppets.com, we take immense pride in creating the best pet puppets and accessories available today. Each product is lovingly designed with attention to detail, ensuring it’s not only fun and engaging but also durable and practical for pets and their owners alike. That's why every purchase is backed by our one-of-a-kind PAW-SITIVE GUARANTEE.
If you or your furry friend aren’t entirely thrilled with your Paw Puppets purchase and you answer NO to either of the two questions below, you're covered by our PAW-SITIVE GUARANTEE*:
- Does your pet enjoy using the product?
- Are you satisfied with the quality and design of the product?
In the rare event that you’ve answered no, simply reach out to us for guidance or resolution. If we’re unable to help resolve any concerns, you may return the product unused and undamaged within 14 days of delivery for a full refund. Please contact us first before sending any items back.
*subject to the following terms and conditions.
Terms and Conditions of Returns
- Packaging Damage: Occasionally, packaging may sustain minor damage during delivery. We carefully pack our products to ensure the items themselves remain intact. Please inspect the contents to confirm whether any parts are damaged.
- Refund Eligibility: Products returned with signs of use or damage may not qualify for a full refund.
- Partial Refunds: If an item is returned with partial damage, we may only issue a partial refund.
- Return Shipping: Buyers are responsible for arranging and covering the cost of return shipping. We recommend insuring your package for its full value, as any damages incurred during return shipping are the buyer’s responsibility to address with their courier.
We’re here to make every Paw Puppets experience pawsitively perfect—so if you have questions, don’t hesitate to contact us! help@pawpuppets.com